universe@uni-verse.social
Use for missing or incorrect school data, search issues, layout bugs, privacy questions, or general product feedback.
Support, corrections, and account-free help
Uni-Verse is built to be usable without an account, so support is organized around page URLs, school names, and source verification rather than ticket portals. Support currently routes through one monitored inbox while dedicated aliases are being set up.
Correction request
Include the Uni-Verse URL, the exact metric or section in question, and the official source if you have it.
UI or search issue
Use when quick matches fail, compare pages break, layouts render poorly, or results look misleading.
Support workflow
Uni-Verse tries to make issue handling predictable. The process below helps users understand what happens after they send a report.
Issue review
The message is reviewed to determine whether the problem is a UI bug, source mismatch, or modeling issue.
Source validation
When needed, the reported value is checked against the current public source and the page transformation layer.
Page refresh or product fix
Valid issues are corrected through a data refresh, mapping adjustment, or product patch, depending on root cause.
Follow-up
Where practical, Uni-Verse may confirm that the issue was resolved or explain why the current source remains unchanged.